How Pall-Ex Logistics’ 3PL services have supported Master Massage Equipment with its growing requirements

Master Massage Equipment is a leading manufacturer of high-quality massage tables, chairs, and accessories. Founded in the US in 1998 before expanding across the globe, the business specialises in designing ergonomic, durable and innovative equipment for massage therapists, wellness centres, spas and educational institutes worldwide.  

To support the businesses’ global distribution, Master Massage Equipment rely on storage and warehousing solutions that can maintain the integrity of its products and ensure they are readily available for distribution to meet demand.  

Before becoming a customer of Pall-Ex Logistics, Master Massage Equipment struggled to find a reliable storage partner, facing challenges such as inefficient inventory management, high overhead costs and limited storage space. 

Following a recommendation from a partner, the business made the decision to begin storing and distributing freight with Pall-Ex Logistics over a year ago. Benefitting from secure storage facilities, scalable capacity and excellent customer support, Master Massage Equipment found that as a result, the business was growing and customer experience was improving.  

An additional benefit Pall-Ex Logistics offers is access to NexusWMS, our comprehensive warehouse management system. Master Massage Equipment has the ability to control its entire storage and distribution process directly from Nexus, supporting pick-and-pack, inventory management and freight visibility.  

Linny Pu, General Manager at Master Massage Equipment, comments: “The strategic location of Pall-Ex Logistics made it much easier for us to distribute products to our key markets more efficiently. All of the challenges we were previously facing, such as limited space and high costs, were eliminated. 

“One of the main benefits of using Pall-Ex Logistics for our 3PL requirements is the advanced warehouse management system used to provide visibility to customers. We’ve found that NexusWMS has reduced errors, improved forecasting and overall, made our storage experience straightforward and simple. 

“Pall-Ex Logistics’ storage solutions have helped us to reduce costs, shorten delivery times and increase customer satisfaction. Ultimately, the partnership has strengthened our reputation in the wellness industry and supported our growth in both domestic and international markets.”  

Jordan Hodgson, who heads up the 3PL division at Pall-Ex Logistics, comments: “Over the last year, we have been committed to providing Master Massage Equipment with reliable and quality 3PL services to meet every requirement, whether that is storage, fulfilment or distribution. 

“We are looking forward to continuing to work together to support the business with all of its requirements as it grows at an impressive rate.” 

For more information about Pall-Ex Logistics and the 3PL services it can provide, please visit: https://www.pallexlogistics.co.uk/warehousing-storage